Navigating Hard Conversations at Work

Difficult conversations at work – they’re inevitable.

They can get awkward, uncomfortable, and frustrating really fast.

And I know, as much as we may want to avoid them, doing so may lead to more issues down the line.

The goal is to tackle this head-on but in a way that’s actually constructive.

So how can we find a way to make these challenging conversations better for everyone involved? 🤔

Here’s how to start handling tough conversations with care:

💭 Prepare and Reflect: Spend time thinking about the conversation. Understanding the other person’s viewpoint is as important as expressing your own.

🗣️ Encourage Dialogue: Aim for an exchange of ideas where all voices are valued. The objective is to understand and find common ground.

🖤 Show Empathy: This can change the tone of the conversation. Try to connect with the emotions and motives behind someone else’s viewpoint.

🤝 Find Common Ground: Identify shared goals or agreements to shift from confrontation to collaboration.

📝 Support and Follow-Up: Ensure that you follow through on any agreements that you made post-conversation. A follow-up can solidify the outcomes of the discussion.

Now, take time to reflect on your role in encouraging open communication at work:

  • How do you foster an environment where people feel comfortable to speak up?
  • What is your approach to handling feedback or differing opinions?
  • How accessible and approachable are you in the eyes of your colleagues?

👇 I’d love to hear your thoughts on navigating difficult workplace conversations. How do you ensure they remain constructive and respectful?

We talk more about insights like this in our Psychological Safety training sessions!

We can continue the conversation there on creating a safer, more inclusive workplace. Click the link below to learn more. 🖤

Create a great day,

Amanda + Team Mako Mindfulness

#MakoMindfulness #MindfulnessTraining #StressManagement #PsychologicalSafety #TrainingAndDevelopment #StaffDevelopment


Feeling stressed out & psychologically unsafe at work?

Check out our guides!

The Mako Method™ Resource Guide for Stress Management

Download our resource guide and learn over 50 ways you can use quick breathing exercises, affirmations, gratitude, journaling, and perspectives practices throughout the day to manage your stress and create psychological safety at work.


The Mako Method™ for Psychological Safety – The Ultimate Checklist

Download our free checklist to learn our framework of best practices for creating and experiencing more Psychological Safety at Work. 

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